If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or made to order. Please contact us if you need more information to determine if the product is made to order. When shipping is included in the product price, such as those marked “Free Shipping”, actual shipping costs will be deducted from your refund. All associated Sand Dollar Rewards points will be deducted from your account.
If you have any questions about whether a product can be returned, please call us before ordering.
If you choose to cancel your order, you may do so under the following conditions:
If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.
Timely inspection of your merchandise is essential to resolving any damage issues. Please look over your merchandise when it arrives and report any issues at that time. Storing the cartons until next season and then discovering a broken part six months after delivery is never a good situation. Please help us be in a position to help you by inspecting your merchandise when it arrives.
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rates are too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer’s defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.